Shipping & Return Policy
At Purely Luxe, we strive to provide you with a seamless shopping experience, from browsing our exquisite jewelry collection to receiving your order at your doorstep. Please read our detailed Shipping & Returns Policy to understand our processes and how we ensure your satisfaction.
Shipping Information
Processing Time:
All orders are processed within 1-3 business days of receiving your order. Orders placed on weekends or holidays will be processed on the next available business day. You will receive an email notification once your order is dispatched, along with tracking details for your convenience.
Shipping Methods & Costs:
We offer a variety of shipping options to suit your needs. Shipping costs are calculated at checkout based on your location, the size of your order, and the selected shipping method. Here are our available shipping options:
1. Standard Shipping
Estimated delivery time: 3-5 business days
Cost: RM 15 or free for orders over RM 500
2. Express Shipping
Estimated delivery time: 1-2 business days
Cost: RM 30
3. International Shipping
Estimated delivery time: 7-14 business days, depending on location
Cost: RM 100 (Free for orders over RM 1,500)
Please note that delivery times are estimates and can vary depending on the destination and external factors such as weather, customs delays, or public holidays.