Have questions or need assistance? Reach out to our customer support team, and we’ll get back to you as soon as possible.

Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact us.

What materials are used in your jewellery?

We use high-quality materials such as 14k and 18k gold plating, sterling silver, and ethically sourced gemstones. Each piece is designed for durability and long-lasting beauty.
Are your products hypoallergenic?

Yes, most of our jewelry is hypoallergenic and crafted with materials suitable for sensitive skin. Please refer to individual product descriptions for specific details.
How do I care for my jewelry?

To maintain your jewelry's shine, store it in a dry place, avoid direct contact with water, and clean it gently with a soft cloth. Detailed care instructions are included with your purchase.
Do you offer custom or personalized jewelry?

Currently, we focus on our curated minimalist designs. However, we are exploring options for personalized pieces in the future—stay tuned!
How long does shipping take?

For orders within Malaysia, delivery typically takes 3-5 business days. International shipping times vary depending on location, but most orders arrive within 7-14 business days.
What is your return/exchange policy?

We accept returns or exchanges within 14 days of delivery, provided the item is unworn and in its original packaging. Please note that earrings cannot be returned for hygiene reasons.

Purely Luxe